Blue Alpine Shipping & Returns
Shipping
Blue Alpine freeze dryers include free shipping within the contiguous United States (lower 48).
Shipping to Alaska, Hawaii, Canada, or Mexico requires a separate shipping quote. Please contact Four Leaf Coop Co at support@fourleafcoop.com before placing your order so we can confirm shipping availability and cost for your location.
Freeze dryers are carefully padded, boxed, secured to a wooden pallet, and shipped via freight carrier.
Before your freeze dryer ships, Blue Alpine will contact you to confirm your availability to receive the order. The freight carrier will then coordinate delivery with you.
Please note: Standard freight delivery is to your driveway or accessible delivery location. Delivery does not include moving the freeze dryer inside your home, garage, or other building. Please plan ahead for assistance moving your freeze dryer from the delivery location to its final destination.
Shipping Damage
If your freeze dryer appears to have been damaged during shipping, please accept the delivery and contact us immediately at support@fourleafcoop.com. Do not open or remove the shipping packaging before contacting us for instructions.
Blue Alpine covers qualifying shipping-damage repairs and will determine whether replacement parts, repair, or return to the factory is appropriate.
Please retain all original packaging until you have confirmed that your freeze dryer arrived safely and is operating properly.
Cancellations
Orders canceled before shipment may be refunded, less a 3% payment-processing fee.
Once an order has shipped, it is subject to the return policy below.
30-Day Returns
Blue Alpine freeze dryers may be returned within 30 days of the original ship date.
Customers are responsible for all return shipping costs, and returned freeze dryers are subject to a 15% restocking fee.
All returns require prior authorization. Returned freeze dryers must be packaged in their original packaging, and Blue Alpine requires photos of the prepared return packaging to be approved before shipment. Please contact us at support@fourleafcoop.com before attempting to return your freeze dryer. We will assist you with obtaining the required return authorization and return instructions.
Return shipping and restocking fees for orders outside the contiguous United States are determined on a case-by-case basis.
Due to the size, weight, and value of these machines, please carefully review the product specifications, dimensions, electrical requirements, and features before placing your order.
Warranty & Product Support
Blue Alpine provides manufacturer warranty coverage and technical support for its freeze dryers. For complete coverage details, requirements, and exclusions, please see the Warranty tab on this product page.
If you experience a problem with a Blue Alpine freeze dryer purchased through Four Leaf Coop Co, please contact us at support@fourleafcoop.com, and we'll help you through the applicable support and warranty process.