Returns & Refunds
At Four Leaf Coop Co, we want you to feel confident in your purchase. Because we carry products from multiple manufacturers, return eligibility and requirements may vary by product and supplier.
Please review the Shipping & Returns information on the product page before placing your order. If a product or manufacturer has specific return terms, those terms apply to that purchase and take precedence over the general policy below.
Starting a Return
If you would like to request a return, please contact us at support@fourleafcoop.com with your order number and the reason for your return.
Do not ship an item back without contacting us first. Returns must be authorized before shipment and may need to be sent to a specific manufacturer or distribution facility.
For products eligible for return under the general Four Leaf Coop Co return policy, return requests must be made within 30 days of delivery unless otherwise stated on the product page.
Return Eligibility
Unless a different product-specific policy applies, returned products must:
- Be in new or like-new condition
- Show no signs of damage, misuse, or excessive wear
- Include all original parts, accessories, manuals, and other included materials
- Be returned in the original packaging when required for safe return shipment
Products that have been used, altered, damaged after delivery, improperly assembled or installed, or returned incomplete may not be eligible for a refund.
Some products are final sale or otherwise not eligible for return. Any known product- or manufacturer-specific return restrictions will be disclosed on the applicable product page.
Return Shipping & Fees
Unless the return is due to an incorrect, defective, or damaged item, customers are responsible for return shipping costs.
Some manufacturers may also charge restocking, processing, freight, or other return-related fees. When applicable, these requirements are stated in the product-specific Shipping & Returns information.
Original shipping charges, expedited shipping charges, special delivery fees, and other non-refundable shipping or service charges are not refundable unless required by law or the return results from an error for which Four Leaf Coop Co or the manufacturer is responsible.
Refunds
Once an authorized return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method, less any applicable return shipping charges, restocking fees, or other non-refundable charges.
Please allow additional time for your bank or card issuer to process the refund after it has been issued.
Damaged, Defective or Incorrect Orders
Please inspect your order as soon as it arrives.
If your order arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible at support@fourleafcoop.com with:
- Your order number
- A description of the issue
- Clear photographs of the product, damage, and packaging
- Photographs of shipping labels or freight documentation when applicable
For freight deliveries, please inspect the shipment before or during acceptance whenever possible and note any visible damage on the delivery paperwork.
Do not discard the original packaging, pallet, shipping materials, or damaged components until we or the manufacturer confirm that they are no longer needed.
Damage procedures can vary by manufacturer. Please follow any additional instructions provided on the applicable product page.
When an item is confirmed to have arrived damaged, defective, or incorrect, we will work with you and the manufacturer to determine the appropriate resolution under the applicable product, shipping, and warranty terms.
Damage caused after delivery through use, assembly, installation, modification, improper maintenance, or other circumstances not covered by the applicable warranty is not considered shipping damage.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at support@fourleafcoop.com or by phone at 518-288-5842.
We will make every reasonable effort to cancel your order before it enters processing or ships. However, because many products are fulfilled directly by our manufacturing partners, we cannot guarantee that an order can be canceled once it has been submitted for fulfillment.
Manufacturer-specific cancellation fees may apply. Any applicable product-specific cancellation terms will govern the order.
Once an order has shipped, it can no longer be canceled and will instead be subject to the applicable return policy.
Product-Specific Return Policies
Four Leaf Coop Co works with multiple manufacturers, each of which may have its own return, cancellation, damage, freight, and warranty requirements.
When a product-specific or manufacturer-specific policy differs from this general policy, the policy disclosed on the applicable product page takes precedence.
This may include products that:
- Are not returnable
- Have different return windows
- Require a restocking fee
- Require the customer to pay return freight
- Require special return authorization
- Have manufacturer-specific damage reporting procedures
- Have different cancellation terms
We strongly encourage you to review the product specifications, dimensions, electrical requirements, delivery requirements, and product-specific policies carefully before ordering large, heavy, freight-delivered, or specialized equipment.
Need Help Before Ordering?
Large homesteading equipment can be a significant purchase, and we'd rather help you choose the right product before you order.
If you have questions about specifications, shipping, return eligibility, or which product may best fit your needs, contact us:
Email: support@fourleafcoop.com
Phone: 518-288-5842
We're happy to help.