Shipping
My Pet Chicken products ship directly from the supplier.
The My Pet Chicken products offered by Four Leaf Coop Co include free standard shipping within the United States. No additional standard shipping charge will be added at checkout.
Orders are typically shipped the same or next business day when products are in stock. Orders placed on weekends or holidays will be processed on the next available business day.
Once your order has shipped, delivery time will vary depending on the destination and carrier. Tracking information will be provided when available.
Shipping and delivery timeframes are estimates and may vary due to carrier delays, weather, holidays, product availability, and other circumstances outside of our control.
My Pet Chicken does not ship internationally or to U.S. territories. Shipping availability to Alaska and Hawaii may vary by product. If you are located in Alaska or Hawaii, please contact Four Leaf Coop Co at support@fourleafcoop.com or 518-288-5842 before ordering so we can confirm shipping availability for your product and location.
Multiple-Item Orders
Products may ship separately depending on the items in your order and where they are fulfilled. If your order contains products from multiple Four Leaf Coop Co suppliers, you should also expect those products to arrive in separate shipments.
You may receive more than one tracking number, and packages may arrive on different days. This is normal and does not necessarily indicate that any part of your order is missing.
Damaged, Defective, Incorrect, or Missing Items
Please inspect your order as soon as it arrives.
If your product arrives damaged, defective, incomplete, or incorrect, please contact Four Leaf Coop Co within 4 business days of delivery at support@fourleafcoop.com or 518-288-5842.
Please keep the product, original packaging, and shipping materials while the issue is being resolved. We may ask you to provide photographs of the product, packaging, shipping label, or damage so we can work with My Pet Chicken to determine the appropriate resolution.
Depending on the product and the nature of the issue, the resolution may include replacement parts, a replacement product, a repair solution, or a refund.
Please do not discard damaged products or packaging or return an item without contacting us first.
Warranty
Sweeter Heaters are backed by a 3-year manufacturer's warranty against defects in materials and workmanship.
The warranty is limited to repair or replacement of the heater at the manufacturer's discretion. Power cords are not covered, and damage caused by misuse, mishandling, abuse, or animal damage is not covered under the warranty.
Proof of purchase may be required for warranty service. Products submitted for warranty evaluation must be clean, and prior authorization is required before returning a heater to the manufacturer.
If you experience a potential warranty issue with your Sweeter Heater, please contact Four Leaf Coop Co at support@fourleafcoop.com or 518-288-5842. We'll help you determine the appropriate next steps.
Returns
Eligible My Pet Chicken products may be returned within 30 days of receipt.
To be eligible for return, products must be new and unused and returned with their original packaging, tags, instructions, accessories, and other materials included with the product.
Unless the return is due to an eligible damaged, defective, or incorrect item, customers are responsible for return shipping costs. A 20% restocking fee applies to eligible returns, and original shipping charges, if any, are non-refundable.
Additional product-specific return restrictions may apply and will be noted on the applicable product page.
All returns must be authorized before being sent back. To request a return, contact Four Leaf Coop Co at support@fourleafcoop.com or 518-288-5842 with your order number and the reason for your return. We will provide further instructions.
Please do not send products directly back to My Pet Chicken without receiving return instructions from Four Leaf Coop Co.
Cancellations & Order Changes
If you need to cancel or change an order, please contact Four Leaf Coop Co as soon as possible at support@fourleafcoop.com or 518-288-5842.
Because My Pet Chicken orders typically ship quickly, the same or next business day, there may be only a short window in which an order can be changed or cancelled.
Once an order has been processed or shipped, cancellation may no longer be possible. Shipped orders are subject to the return policy applicable to the product.
Questions Before Ordering?
We want you to have the information you need before placing your order.
Please carefully review the product's dimensions, specifications, compatibility, and other product information before purchasing. If you're unsure whether a product is right for your flock or setup, contact Four Leaf Coop Co at support@fourleafcoop.com or 518-288-5842 and we'll be happy to help.
