Shipping
HenGear products ship directly from the supplier.
The HenGear products offered by Four Leaf Coop Co include free standard shipping within the continental United States. No additional standard shipping charge will be added at checkout.
Orders are typically shipped within 24 hours on business days when products are in stock. Orders placed after 1:00 PM on Friday, on weekends, or on holidays will be processed on the next available business day.
Once your order has shipped, delivery time will vary depending on the destination and carrier. Tracking information will be provided when available.
Shipping and delivery timeframes are estimates and may vary due to carrier delays, weather, holidays, product availability, and other circumstances outside of our control.
Free shipping applies to the continental United States. If you are located in Alaska, Hawaii, a U.S. territory, or outside the United States, please contact Four Leaf Coop Co at support@fourleafcoop.com or 518-288-5842 before ordering so we can confirm whether shipping is available for your product and location.
Multiple-Item Orders
Products may ship separately depending on the items in your order and where they are fulfilled. If your order contains products from multiple Four Leaf Coop Co suppliers, you should also expect those products to arrive in separate shipments.
You may receive more than one tracking number, and packages may arrive on different days. This is normal and does not necessarily indicate that any part of your order is missing.
Damaged, Defective, Incorrect, or Missing Items
Please inspect your order as soon as it arrives.
If your HenGear product arrives damaged, defective, incomplete, or incorrect, please contact Four Leaf Coop Co as soon as possible after delivery at support@fourleafcoop.com or 518-288-5842.
Please keep the product, original packaging, and shipping materials while the issue is being resolved. We may ask you to provide photographs of the product, packaging, shipping label, or damage so we can work with HenGear to determine the appropriate resolution.
Depending on the product and the nature of the issue, the resolution may include replacement parts, a replacement product, a repair solution, or a refund.
Please do not discard damaged products or packaging or return an item without contacting us first.
Returns & Satisfaction Guarantee
Unused and unopened HenGear products may be returned within 30 days of the order date. Products must be in their original condition and packaging. Return shipping for eligible returns is covered by HenGear.
HenGear Nest Boxes are also backed by a 120-day satisfaction guarantee from the date of delivery. This guarantee applies even to Nest Boxes that have been installed or used. If your HenGear Nest Box does not meet your expectations, please contact Four Leaf Coop Co so we can work with HenGear to determine the appropriate resolution. A refund under the satisfaction guarantee may require return of the product.
For large or bulk purchases of six or more items, additional return or satisfaction-guarantee terms may apply.
All returns and satisfaction-guarantee requests must be authorized before products are sent back. To request assistance, contact Four Leaf Coop Co at support@fourleafcoop.com or 518-288-5842 with your order number and the reason for your request. We will provide further instructions.
Please do not send products directly back to HenGear without first receiving return instructions from Four Leaf Coop Co.
Warranty
HenGear Nest Boxes include a 1-year limited warranty from the date of delivery covering defects in materials and workmanship under normal use.
Depending on the circumstances, an eligible warranty claim may be resolved through repair, replacement of a defective component, replacement of the product, or a partial or full refund when a replacement is unavailable.
The warranty does not cover normal wear and tear, improper installation or misuse, product modifications, damage caused by animals other than poultry, or damage resulting from extreme weather, accidents, or other external factors outside normal farm use.
If you believe your product has a warranty issue, contact Four Leaf Coop Co at support@fourleafcoop.com or 518-288-5842. Please include your order number, a description of the issue, and photographs of the product and affected area when possible.
Cancellations & Order Changes
If you need to cancel or change an order, please contact Four Leaf Coop Co as soon as possible at support@fourleafcoop.com or 518-288-5842.
Because HenGear orders typically ship quickly, usually within 24 hours on business days, there may be only a short window in which an order can be changed or cancelled.
Once an order has been processed or shipped, cancellation may no longer be possible. Shipped orders are subject to the return policy applicable to the product.
Questions Before Ordering?
We want you to have the information you need before placing your order.
Please carefully review the product's dimensions, specifications, compatibility, and other product information before purchasing. If you're unsure whether a HenGear product is right for your flock or setup, contact Four Leaf Coop Co at support@fourleafcoop.com or 518-288-5842 and we'll be happy to help.
