Shipping
Janco products ship directly from the manufacturer.
Free shipping on orders shipped within the United States. Janco ships orders by UPS or motor freight depending on the size of the product and delivery location.
Please allow approximately two weeks for your order to ship. Delivery timing after shipment may vary based on the product, destination, carrier, and other circumstances outside of our control.
Please provide an accurate physical delivery address, phone number, and contact information when placing your order. For freight shipments, the carrier will use this information to contact you and arrange delivery.
Freight Delivery
Larger Janco products may ship by motor freight due to their size, weight, and materials.
Freight delivery is curbside, and liftgate service is included. The freight carrier will contact you to schedule a delivery appointment.
Once the shipment has been removed from the driver's truck, the customer is responsible for moving the packages from the curbside delivery location to a safe storage location. Janco recommends having two able-bodied people available to move the packages.
Once your order has shipped, please be prepared to accept delivery promptly. Janco advises that customers should be available to receive their shipment within approximately 3–4 days. If delivery cannot be completed and the freight carrier assesses storage fees, those additional fees will be the customer's responsibility.
Inspecting Your Freight Delivery
Please inspect the shipment and packaging carefully while the delivery driver is still present.
If you notice visible damage:
- Do not refuse the delivery.
- Clearly note all visible damage on the Bill of Lading or other delivery paperwork before signing.
- Photograph the packaging and damaged areas before the driver leaves.
- Keep all packaging, shipping materials, and delivery paperwork.
- Contact Four Leaf Coop Co as soon as possible at support@fourleafcoop.com or 518-288-5842 and provide photographs and documentation of the damage.
Properly documenting freight damage at delivery is important. Janco has advised that when shipping damage is properly reported, Janco will replace the damaged materials.
Final Sale — No Returns
IMPORTANT: All Janco products are final sale and cannot be returned.
Due to the size, materials, and shipping requirements of Janco products, Janco does not accept returns. These products are intended to ship one way and may include large freight shipments and glass components that cannot reasonably be returned.
This no-return policy applies to Janco products including, but not limited to:
- Greenhouses
- Garden windows
- Plant benches
- Garden curios
- Accessories
Please carefully review all dimensions, specifications, options, features, and other product information before placing your order.
If you have questions about whether a Janco product is appropriate for your needs, please contact Four Leaf Coop Co before ordering at support@fourleafcoop.com or 518-288-5842. We're happy to help you review the available information before you make your purchase.
Damaged or Defective Products
The no-return policy does not mean you're on your own if there is a problem with your order.
If your Janco product arrives damaged, defective, incomplete, or incorrect, or you experience a warranty-related issue, please contact Four Leaf Coop Co as soon as possible. We will coordinate with Janco and help you through the applicable resolution process.
Please retain the product, packaging, photographs, delivery paperwork, and any other relevant documentation while the issue is being reviewed.
Cancellations & Order Changes
If you need to request a cancellation or change, contact Four Leaf Coop Co as soon as possible at support@fourleafcoop.com or 518-288-5842.
Because Janco products may be made, prepared, and/or shipped specifically for an order, we cannot guarantee that an order can be changed or canceled once processing has begun.
Please verify your product selection, options, dimensions, delivery information, and other order details carefully before completing your purchase.
Questions Before Ordering?
Janco greenhouses and related products are significant purchases, and all sales are final.
We strongly encourage you to review the product specifications, available options, and delivery requirements carefully before ordering. If you're unsure about a product, please contact Four Leaf Coop Co at support@fourleafcoop.com or 518-288-5842 before placing your order and we'll be happy to help.
